Shipping Policy (Effective Date: January 4, 2025)

At Charmcite, we are dedicated to ensuring your order arrives promptly and securely. Below is our comprehensive Shipping Policy, outlining details about shipping methods, times, costs, and tracking.

1. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs:

  • Domestic (U.S.) Shipping:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days
  • International Shipping:
    • Standard International Shipping: 7-14 business days
    • Delivery times may vary depending on the destination country.

2. Processing Time

Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please allow additional time during holidays or high-demand periods.

3. Shipping Costs

  • Domestic (U.S.) Orders:
    • Free Shipping on orders over $100.
    • A flat rate of $8.95 applies for orders under $100.
  • International Orders:
    • Shipping fees are calculated at checkout based on the destination country.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. Use this tracking number to monitor the status of your shipment on our website or through the shipping carrier’s website.

5. Delivery Delays

  • Unforeseen Circumstances: We are not responsible for delays due to unforeseen circumstances such as extreme weather, natural disasters, or carrier disruptions.
  • Incorrect Address: Please ensure your shipping address is accurate, as Charmcite is not responsible for lost packages due to incorrect or incomplete addresses.

6. International Shipping

  • Duties & Taxes: Customers outside the U.S. are responsible for any customs duties, taxes, and import fees imposed by their respective countries.
  • Carrier Restrictions: Certain countries may have restrictions on shipping due to regulations or logistical challenges.

7. Address Changes & Cancellations

  • Address Changes: If you need to update your shipping address, please contact us immediately at info@charmcite.com. Address changes may not be possible once the order has shipped.
  • Order Cancellations: If you wish to cancel your order, please contact us within 24 hours of placing the order. After that, it may be processed and cannot be canceled.

8. Lost or Stolen Packages

  • Lost Packages: If your order shows as “delivered” but you have not received it, please contact the shipping carrier and Charmcite within 48 hours of delivery confirmation.
  • Stolen Packages: We are not responsible for packages that are stolen after delivery, but we will do our best to assist in resolving the issue.