Sales Policy (Effective Date: January 4, 2025)

Thank you for choosing Charmcite! Below are the key terms and conditions that govern the sales of products from our online store. Please read this Sales Policy carefully to understand your rights and responsibilities when making purchases from Charmcite.

1. General Terms of Sale

By placing an order on Charmcite’s website at https://charmcite.com, you agree to be bound by the terms outlined in this Sales Policy. These terms govern your purchases and apply to all transactions made on our website.

2. Product Availability & Pricing

  • Product Availability: All product offerings are subject to availability. If a product becomes unavailable after you place an order, we will notify you as soon as possible.
  • Pricing & Errors: Prices for products on our website are listed in U.S. dollars and are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or modify orders at our discretion.
  • Taxes & Duties: Prices on the website include applicable sales tax. Customers outside the U.S. are responsible for any additional taxes, customs duties, or import fees imposed by their respective countries.

3. Order Processing & Confirmation

  • Order Confirmation: Once you place an order, you will receive an email confirmation detailing the items you have purchased, their prices, and shipping information.
  • Order Processing Time: Orders are typically processed within 1-3 business days. During high-volume periods (e.g., sales events or holidays), processing times may be extended.
  • Order Acceptance: Charmcite reserves the right to accept or decline any order for any reason, including but not limited to issues with product availability, pricing errors, or suspicion of fraudulent activity.

4. Payment Terms

  • Payment Methods: We accept major credit/debit cards, PayPal, and other secure payment methods available on the website.
  • Security: All transactions are processed securely. Charmcite uses industry-standard encryption to ensure your payment information remains private.
  • Payment Confirmation: Payment will be processed upon order confirmation. In cases of non-payment, orders may be canceled.

5. Shipping & Delivery

  • Shipping Methods: We offer various shipping options including standard, expedited, and international shipping, depending on your location.
  • Shipping Timeframe: Delivery times vary based on your location, and you can view estimated delivery dates during checkout.
  • Tracking Your Order: Once your order is shipped, you will receive a tracking number via email, allowing you to track your package’s journey to you.
  • Shipping Costs: Shipping costs will be calculated based on your location and the shipping method selected at checkout.

6. Returns & Exchanges

  • Return Policy: We offer a 30-day return policy from the date you receive your order.
  • Eligibility: To be eligible for a return, items must be unworn, unused, and in their original packaging.
  • Return Process: To initiate a return or exchange, please contact us at info@charmcite.com or use our return portal on the website.
  • Refunds: Once your return is processed, refunds will be issued to your original payment method. Refunds typically take 5-10 business days to reflect in your account.

7. Product Quality & Customer Satisfaction

  • Product Quality: We strive to ensure that all products meet the highest standards of quality and design.
  • Customer Satisfaction: If you have any issues with your order, please contact us, and we will do our best to resolve any concerns.

8. Cancellation Policy

  • Order Cancellations: You may cancel your order within 24 hours of placing it. After this period, orders may be processed and shipped, and cancellations may not be possible.
  • Failed Deliveries: If an order is returned due to a failed delivery (e.g., incorrect address, unclaimed packages), we may charge a re-shipping fee for resending.

9. Limitation of Liability

Charmcite is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or your purchase of products.

10. Governing Law & Dispute Resolution

These Sales Terms are governed by the laws of the State of California, USA. Any disputes arising from or related to these terms shall be resolved through binding arbitration as described in our Terms and Conditions.

11. Contact Us

If you have any questions about this Sales Policy, please contact us at: