Refund and Returns Policy (Effective Date: January 4, 2025)

Thank you for shopping with Charmcite. We want you to be completely satisfied with your purchase. Below is our detailed Refund and Returns Policy outlining the conditions under which you may return or exchange items.

1. Returns Policy

  • Eligibility for Returns: We offer a 30-day return policy from the date you receive your order.
  • Condition of Items: Items must be unworn, unused, and in their original packaging with all tags intact to be eligible for a return.
  • Exceptions: Certain items such as personalized or final-sale items may not be eligible for return. Please refer to individual product descriptions for more information.

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact us at info@charmcite.com or use our return portal available on the website.
  • Return Authorization: A return authorization must be obtained before sending your items back. Returns sent without authorization may not be accepted.
  • Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect, damage, or shipping error made by Charmcite.

3. Refund Policy

  • Timing for Refunds: Once we receive your returned item and verify its condition, we will process your refund. Please allow 5-10 business days for your refund to be processed.
  • Original Payment Method: Refunds will be issued to the original payment method used at checkout.
  • Partial Refunds: In some cases, partial refunds may apply, such as items returned that are not in their original condition or with missing tags.

4. Exchanges Policy

  • Eligibility for Exchanges: If you’d like a different size or color, you may request an exchange within 30 days of receiving your order.
  • Availability: Exchanges are subject to availability. If the requested item is out of stock, we will notify you, and you may receive a refund instead.
  • Processing Time: Please allow 1-3 business days for processing exchanges after we receive your returned item.

5. Damaged or Defective Items

  • Damage in Transit: If your order arrives damaged or defective, please contact us within 48 hours of receiving the item with photographic proof of the damage.
  • Replacement: We will ship a replacement at no additional cost or offer a full refund if a replacement is unavailable.

6. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
  • Personalized Items: Custom, personalized, or special-order items are non-returnable unless defective.

7. Customer Responsibilities

  • Return Address: All returns should be shipped to:
    Charmcite Returns
    19441 Huggins Dr, Carson, California (CA)
  • Tracking Your Return: We recommend using a trackable shipping method to ensure the safe delivery of your return. Charmcite is not responsible for lost or misdirected returns.

8. Exchanges & Shipping Costs

  • Exchange Shipping: If you are requesting an exchange due to a sizing issue or product change, you will be responsible for the cost of shipping the replacement item.
  • Original Shipping Charges: If your return results in a refund, the original shipping charges will not be refunded.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at: